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If you have any problems, questions or feedback regarding any aspect of our site, then please take a look below at our current channels of communication. So that you're aware, our Customer Service team is on hand to help with any account-related issue 7 days a week.


We respond to all emails individually and usually reply within 2 hours. Please use the following email addresses to contact us:

[email protected]For all account-related issues*Mon-Sun: 0800 - 02:00
[email protected]For all promotion questionsMon-Fri: 0900 - 18:00
[email protected]For all VIP-related questionsMon-Fri: 0900 - 18:00
[email protected]For anything else including general feedback and business-related questions/issuesMon-Fri: 0900 - 18:00

*If you wish to close your account outside of customer service operating hours (0800 - 0200) you can do so by logging into your account, accessing the 'Player Protection' section and limit the account by using the self-exclusion function. If you then wish to close your account permanently please email (address) stating you wish your account to be closed.


Members calling within the UK please phone: 0845 456 1164 (Local Rate Call Charges Apply)

Members calling from outside the UK please phone: +44 845 456 1164

Please note that all our calls are recorded and monitored for quality and training purposes.


You can send us a fax to: +44 (0) 845 458 0896

Mail to:

At The Races Casino Customer Service
PO Box 15854
B37 9BT

The Alderney Gambling Control Commission

Write to:

PO Box 15
Channel Islands

For general questions please visit our Frequently Asked Questions page.

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